38-Ford Announces Predictions for New Vehicle Technology

Ford Experts predict that sensor fusion, machine learning and “big data” will be among the next wave of technology in Ford vehicles—advancements that have significant implications for repairers.  New Ford models are becoming increasingly equipped with multiple sensors that heighten driver awareness, according to Ford.  For example, the 2013 Fusion has 145 actuators, 4,716 signals, and 74 sensors that monitor radar, sonar, cameras, accelerometers, temperature and rain. The sensors generate over 25 gigabytes of memory per hour that is processed by more than 70 computers.  Paul Mascarenas, Ford’s Chief Technology Officer, said in a prepared statement that the Fusion represents the future of Ford’s technological research and advancement.

From Ratchet & Wrench.com

37-Special Offer for PacBrake Products

Sturken Automotive & RV

 A proud re-seller and installation facility for PacBrake Products www.pacbrake.com.

Purchase a Pacbrake PRXB exhaust brake or a LoadLeash engine brake and receive 10% off the purchase price! 

Contact your  Service Advisor at Sturken’s RV to schedule your installation.

You will be glad you did!


Offer valid until June 1, 2013

34- Class C Motor Home Wheel Alignment

We have been doing a lot of wheel alignment work on Ford (www.ford.com) E-350 & 450 chassis.  When our technicians are doing their inspections we are noticing that many of these coaches have feathered wear on the inside of the front tires.  This happens because of how the load is distributed on the chassis.  When Ford sends a chassis to the coach manufacturer the wheels are aligned.  When the body of the coach is built, thousands of pounds of weight are added. Most of this weight ends up over the rear wheels.

When the coach enters service, the owners add fuel, water, accessories, personal gear and their families.  This causes more weight to go to the rear of the vehicle. More weight in rear means less weight on the front axle. Because wheel alignment is
predicated on weight distribution, it is important that the alignment is done after
all the weight has been added.

In reality, this is not taken into consideration.  So in many cases a coach is out of alignment the day it enters service.  Some RV manufacturers add additional springs or air bags (www.pacbrake.com)   to balance things out but this is not always the case.  Vehicles that are out of alignment won’t necessarily pull or drift to one side of the road. But, they will wear tires prematurely. This improper wear can be corrected thereby saving hundreds in unnecessary tire replacement costs.

Please give Sturken Auto & RV a call to have
your wheel alignment inspected and tires checked for uneven wear. (408)

33-How Much Does It Cost…?

…to fix my (fill in the blank)?  This is a question we get all too frequently in the automotive repair business.

The first question that any competent service writer would ask is, “How do you know that is the problem?” The answer to that question can vary quite a bit but it usually involves a friend or family member’s opinion. Or, sometimes it’s “that’s what the guy at the parts store said it was,” or my favorite is, “that’s what the tow truck driver said.”

How do these folks know these things?  Are they highly skilled, trained automotive technicians?  Perhaps they just moonlight as tow truck drivers or counter
salesmen.  Modern automobiles have so many systems and sub-systems that even problems that seem simple, aren’t.

The modern technician needs to have as much input from the vehicle’s daily driver as
possible.  This conversation can last from 5-15 minutes and then add on a test drive.
And, this is before anyone lays a hand on the car.  From there the car has to be inspected on a lift or in a service bay.   Next it needs to be analyzed for where things (conditions) are currently, and then we try to duplicate or replicate the
issues.  Then and only then can we figure out what is wrong and what course of action might be necessary to fix it.

So how much does it cost?  Still don’t know yet.  Now we may need to ask you a few more questions confirming our findings and perhaps getting some more information
regarding previous repairs at other shops. At this point we can finally do all of the remaining research and quote you a price.

“How do other shops quote prices,” you ask?  My response is always the same.  I don’t
know.  And how could they?  They know nothing about your car’s condition or history.  Think about it.  Do you want to know what’s wrong with your car or do you want to guess or hope?  I don’t know about you, but my money, time, and my family’s safety is far more important than getting a cheap price for a repair or replacement of a part on
my car.

Think about it like this.  If you call three places and ask for a price you will get three different answers (or if the shops are smart, no answer).  What do the prices mean? Absolutely nothing!  Because none of these shops know anything about your car’s specific condition.  They just throw a price out there hoping that you will bite and they get the job.  But what happens when you actually get there? The price almost always changes.  You probably didn’t tell them the right things or they may say,  “the parts cost
more than we thought”.  At that point you are in for a ride, as we call it in the industry.  You took the low price and now you are hooked.

So what are your options?  First, find a repair shop that you can trust.  Explain the symptoms or problems as best you can.  Go for a test drive if possible to duplicate the issues. Don’t be in a hurry if it is an intermittent issue.  It often takes time to duplicate problems and even longer to find the causes.  And, by all means, respect the professional shops time and be prepared to pay a reasonable inspection fee in addition to the repair cost. (At times the diagnosis is harder than the repairs.)

In regards to the aforementioned “How much does it cost?” the answer from the repairman’s side should always be, “Not a penny more than it should.”  If we schedule an appointment to inspect the car, more than likely we will be able to give you an accurate quote.  Until that time, it’s anyone’s guess as to how much “it” costs.

For a complete analysis of your car,
truck or RV, call Sturken Auto today.

Why guess when it comes to repairing your car?

31-Sturken Automotive Is Thankful

We at Sturken Automotive are grateful for our clients that have allowed us to service
or repair their most precious wheeled possession, their cars.  For well over fifty years, tens of thousands of individuals and families have entrusted us to take care of their
vehicles.  Let it be known that we at Sturken’s do not take this honor for granted!

There are literally hundreds of places in the Santa Clara Valley to get your car or truck
repaired.  Yet, you chose us. We thank you for that. We pride ourselves in creating a great repair experience.  This means not only repairing vehicles properly and professionally but also treating our clients with respect and empathy. How do we know if we’re doing a good job?  We ask! And, we have a company attempt to call or contact all of our clients after their visit.  We do this because we care about your experience.

With today’s social networking sites and customer experience sites such as-Yelp, Demandforce, Google Places, Sure Critic and the like, a good or bad experience could spread like wildfire.  We do everything we can to make every experience at Sturken Automotive, a good experience.  Our motto says it all-making the best out of a bad situation.

Folks come to us because they need help, want to be treated well, and want to feel good about their decision to repair with us. We get it.  It is our goal to be
even more grateful this coming year.  So please continue to use our services and
tell a friend about us too!  We thank all of you for allowing us to serve you for the last five decades.

Sturken Automotive  408-295-7195.

29-Fall is the Time for Car Care

As autumn comes we should focus some of our Fall thoughts on
the weather that is about to visit us.Typically October brings a change of the seasons-virtually always rain,and in some areas snow and ice.

This means that drivers should pay extra attention to the
parts of the car that are affected by changes in conditions.  Things such as wiper blades, coolant/antifreeze, heater and defrost operation, and perhaps tire-tread depth
and rubber conditions, should be inspected before the winter is upon us.

Any or all of these parts or systems can wreak havoc on yourwallet or your family’s safety if they fail at the wrong time.  Believe it or not, as the operator of a motor vehicle, it is possible to almost ensure that your safety and well-being are guaranteed with proactive maintenance. By simply having the various systems and parts of your vehicle inspected proactively, you are helping to keep repairs as well as the chance of an
accident to a minimum.

A lot of folks balk at spending money to do things to their cars when everything appears to be working just fine.  But, that it the secret to automobile longevity and cost minimization. If you do routine and preventative maintenance on a regular basis, chances are you won’t have big repair bills.  Believe itor not, it is cheaper for you to have preventative maintenance performedconsistently than to fix or repair things as they break. And, as your mechanical shop, I can assure you that we prefer it that way.  We get no pleasure in handling you a large repair bill instead of a small maintenance bill.  You will feel better because you are making the choice on how and when to perform maintenance. Versus your car breaking down when, where and how it wants to. And the cost being whatever they turn out to be.

So the message here is to take control of the situation so
the situation (expensive car repair) does not take control of your wallet.  October is National Car Care Month.  Sturken Auto is offering free preventative
maintenance inspections all month. Please give us a call to get your vehicles inspected soon.

Sturken Auto Inc.  408-295-7195

25- Why Should You Cover Your RV Tires?

Let’s face it; the tires on your RV sit more than they roll. Most of us can’t use our RV’s as much as we would like. We either can’t make the coordinated family effort, can’t afford it, or both.  So, as a natural consequence, our beloved recreational vehicle tends to sit and in most cases, sit in the sun without any sunscreen.

What happens when things sit in the sun for long periods of time? They dry and crack, split, and generally age faster;  just like the skin on our bodies if not protected.

The simple answer is to cover the tires to help slow down the aging process. Sun is an RV’s number one enemy; the less sun our tires see, the better off they are.

RV tires almost never wear out the treads; they wear out from time. If you are diligent in covering your tires and you begin with a quality tire to start with, then you might get five to seven years out of them.

It is possible to perhaps get even more time out of a tire, but it is rare. And if you think about it, it’s probably not a good idea. Jeopardizing your RV, your family’s safety, as well as everyone else’s around you is probably not a good idea.

So for safety’s sake, please have your tires inspected at least annually for signs of aging. Plan on budgeting for new tires at least every five years. The peace of mind is well worth the expense.

For a free RV tire inspection, please contact Sturken Auto Body and RV today at 408 295-7195.

24- Why are my trailer batteries always dead?

RV batteries go dead for a few reasons. The first reason is age; RV batteries are designed for deep cycles of use which means they get charged and then discharged often times, severely. This type of use is what they are designed for. A couple of issues come up with this pattern of use; the first issue is that many RV batteries never get fully charged. Continue reading